- Description
- Curriculum
- Reviews
-
1HandoutText lesson
-
2LO1 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
3LO1 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
4LO1 Reading MaterialText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
5LO1 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
6LO2 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
7LO2 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
8LO2 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
9LO2 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
10LO3 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
11LO3 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
12LO3 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
13LO3 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
14LO4 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
15LO4 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
16LO4 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
17LO4 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
18Reflective AssignmentAssignmentThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
19HandoutText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
20LO1 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
21LO1 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
22LO1 Reading MaterialText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
23LO1 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
24LO2 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
25LO2 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
26LO2 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
27LO2 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
28LO3 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
29LO3 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
30LO3 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
31LO3 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
32LO4 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
33LO4 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
34LO4 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
35LO4 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
36Reflective AssignmentAssignmentThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
37HandoutText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
38LO1 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
39LO1 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
40LO1 Reading MaterialText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
41LO1 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
42LO2 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
43LO2 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
44LO2 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
45LO2 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
46LO3 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
47LO3 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
48LO3 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
49LO3 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
50LO4 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
51LO4 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
52LO4 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
53LO4 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
54Reflective AssignmentAssignmentThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
55HandoutText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
56LO1 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
57LO1 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
58LO1 Reading MaterialText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
59LO1 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
60LO2 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
61LO2 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
62LO2 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
63LO2 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
64LO3 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
65LO3 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
66LO3 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
67LO3 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
68LO4 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
69LO4 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
70LO4 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
71LO4 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
72Reflective AssignmentAssignmentThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
73HandoutText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
74LO1 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
75LO1 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
76LO1 Reading MaterialText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
77LO1 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
78LO2 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
79LO2 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
80LO2 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
81LO2 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
82LO3 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
83LO3 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
84LO3 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
85LO3 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
86LO4 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
87LO4 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
88LO4 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
89LO4 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
90Reflective AssignmentAssignmentThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
91HandoutText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
92LO1 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
93LO1 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
94LO1 Reading MaterialText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
95LO1 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
96Feedback FormText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
97LO2 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
Learning Outcome - 2
Management Information System
A management information system (MIS) is a set of systems and procedures that gather data from a range of sources, compile it and present it in a readable format. Managers use an MIS to create reports that provide them with a comprehensive overview of all the information they need to make decisions ranging from daily minutiae to top-level strategy. MIS in an organization is:
-
An integrated user-machine system
-
For providing information
-
To support the operations, management, analysis, and decision-making functions
An MIS can be developed to collect nearly any type of information managers require. They can view financial data such as daily revenues and expenses immediately and attribute them to specific departments or groups. Performance indicators such as the timeliness of projects or the quality of products coming off an assembly line can help managers pinpoint areas of needed improvement. Staff can manage schedules for work shifts, incoming deliveries and outgoing shipments from any place linked to the MIS.
The three levels of management expect MIS reports from four different departments to assess the company's performance and make smart moves

Forecasting
Forecasting is a fundamental tool used by operations managers to predict future business trends, customer behavior, and market conditions. It provides a roadmap for the organization, helping managers to plan and allocate resources effectively. For instance, if a forecast predicts an increase in demand for a product, the operations manager can plan to increase production capacity, order more raw materials, or hire additional staff. Conversely, if a decrease in demand is predicted, steps can be taken to reduce costs and prevent overproduction.
Two aspects of forecasts are important. One is the expected level of demand; the other is the degree of accuracy that can be assigned to a forecast (i.e., the potential size of forecast error. Forecasts are made concerning a specific time horizon. The time horizon may be fairly short (e.g., an hour, day, week, or month), or somewhat longer (e.g., the next six months, the next year, the next five years, or the life of a product or service). Short-term forecasts pertain to ongoing operations. Long-range forecasts can be an important strategic planning tool and pertains to new products or services, new equipment, new facilities, etc. Forecasting is an indispensable tool for operations managers. It enables them to plan effectively, make informed decisions, manage uncertainties, and measure performance.
Production Efficiency
Production efficiency, also known as productive efficiency, identifies the conditions in which goods can be produced at the lowest possible unit cost. To achieve production efficiency, one should utilize resources and minimize waste, which in turn, translates to higher revenues. Production efficiency looks at the maximum output you can achieve using the same assets that you already have.
Manufacturing productivity can be measured by contrasting the rate of output per unit of input used in the production process. Productivity increases when the same quantity of inputs results in more outputs, or when you get the same output quantity using fewer inputs.
It’s important to note that measuring labour hours as the sole input is only a partial measure of productivity. Multifactor productivity = Units of Output / (Units of Labor + Units of Capital + Units of Materials). Using this method results in a more accurate ratio than using labour alone because changes in capital and materials used in production may also increase or decrease labour costs.
Inventory Management
Inventory refers to a company’s goods and products that are ready to sell, along with the raw materials that are used to produce them. Inventory can be categorized in three different ways, including raw materials, work-in-progress, and finished goods.
Inventory management is important for businesses of any size. Knowing when to restock inventory, what amounts to purchase, and what price to pay can easily become complex decisions.
A reorder point, or ROP indicates an inventory item’s minimum stock level at which new stock should be ordered to avoid a stockout. It can thus also be viewed as the last time to replenish stock to avoid a stockout.
ROPs are always calculated separately for each individual item. The calculation consists of an item’s delivery time, demand or consumption rate, and, if applicable, its safety stock level. Since all of these are dynamic variables, the ROP of an item can vary greatly depending on changes in the supply chain, market circumstances, selected suppliers, etc. The ROP model is based on analyzing historical consumption and lead time data to predict consumption rates.

As the above graph visualizes, lead time represents the amount of time in days it takes for items to become available from the moment they are ordered. It is thus an instrumental part of the ROP calculation and helps to avoid inventory levels falling below the safety stock line.
Supplier selection
Suppliers provide inputs to the operations system. They may supply raw materials, components (as in car assembly), finished products (for example a pharmaceutical company providing drugs to a hospital, or an office supplies company providing it with stationery), or services (as in the case of a law firm providing legal advice).
Finding and choosing suppliers can be particularly challenging because organizational requirements are quite diverse. On top of that, not every single standard can be precisely matched, despite the numerous options. Suppliers can be chosen on the following factors:
Cost efficiency – With this process, companies can compare the offers from various third-party vendors or service providers and pick the one offering the most competitive pricing.
Quality assurance – Finding the most appropriate suppliers through this meticulous system ensures high-quality goods and services without worrying about defects or rejects.
Risk mitigation – One of the steps in the procedure identifying threats in quality, finances, and ethics, and ensuring that are measures to mitigate these risks.
Supply chain reliability – Disruptions in the supply chain, such as late deliveries or materials scarcity, could impede operations. By reviewing suppliers through this process, companies can assess their dependability.
Long-term collaboration – Compatibility, shared values, and mutual goals are factors companies often look for in their suppliers, resulting in enduring partnerships.
-
-
98LO2 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
99LO2 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
100LO2 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
101LO3 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
102LO3 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
103LO3 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
104LO3 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
105LO4 NotesText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
106LO4 Case StudyText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
107LO4 Reading MaterialsText lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
108LO4 Game ⭐Text lessonThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.
-
109Reflective Assignment - OPMAssignmentThis lesson is locked because you haven't completed the previous one yet. Finish the previous lesson to unlock this one.